Your WhatsApp customer conversations, with AI help.

What you need to connect

This integration requires a number registered with the WhatsApp Cloud API, a WhatsApp Business Account ID, a phone number ID and an access token with the required messaging and management permissions. Setup also depends on the Meta app configured for Comrat webhooks. A personal WhatsApp account is not supported.

Set up WhatsApp in Comrat

1. Prepare your WhatsApp Business Platform account and registered number.
2. In Comrat Settings, choose WhatsApp and provide the Business Account ID, phone number ID and access token.
3. Comrat validates the number and requests the webhook subscription. Resolve any provider access errors before testing messages.
4. Add business instructions to your agent and review a test customer conversation in Approval mode.

A practical customer reply

A customer asks about delivery times. Give your agent the delivery policy you actually offer, including region-specific exceptions. Check the draft against the customer's question before sending. A general policy answer should not be mistaken for a live tracking update.

New workspaces use Approval mode: review the draft, edit it if necessary and send it yourself. Optional Auto mode lets Comrat send replies automatically and applies to the whole workspace.

Know the limits

Comrat's current connection is a credential-based Cloud API setup. It does not connect a personal account by scanning a QR code. Messaging eligibility and provider rules still apply, and provider fees may be separate from your Comrat plan. Do not use it as an order-tracking integration or bulk campaign tool unless those capabilities are explicitly provided.

Try it with your business instructions.

Start with a real customer question and accurate business details. Review the result before enabling automatic replies.