Bring Facebook Page messages into your AI inbox.
A customer who contacts your Facebook Page expects an answer just as much as someone messaging on Instagram. Comrat brings Messenger conversations into the same workspace, so you can read the conversation and review a draft without switching between separate inboxes.
What you need to connect
Use a Facebook account with access to the Page you want to connect. Start the Meta authorization flow in Comrat Settings and grant access to the relevant Page. Personal Facebook messages are not the same as Page messaging and are not supported by this connection.
Set up Messenger in Comrat
- Open Settings and choose Messenger.
- Sign in through Meta and authorize the Facebook Page you manage.
- Return to Settings and confirm that the Page appears as connected; address permission errors before continuing.
- Provide agent instructions and test an incoming Page message with Approval mode enabled.
A practical customer reply
Someone asks your Page whether a service is available on weekends. Your agent can use the opening hours and booking instructions you provide to draft a useful answer. You can correct an exception before sending, and handle any actual booking outside Comrat.
New workspaces use Approval mode: review the draft, edit it if necessary and send it yourself. Optional Auto mode lets Comrat send replies automatically and applies to the whole workspace.
Know the limits
The integration handles Facebook Page conversations. It does not manage personal Messenger chats, post content to your Page or create appointments. Auto mode uses the same instructions you provide; keep them current when hours, services or policies change.
Try it with your business instructions.
Start with a real customer question and accurate business details. Review the result before enabling automatic replies.
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