An Instagram inbox with AI drafts you can review.

What you need to connect

Use an Instagram professional account and sign in with the account that can grant access. Comrat offers a provider sign-in flow from Settings. Connection availability depends on the permissions and access granted by Instagram.

Set up Instagram in Comrat

1. Open Settings in your Comrat workspace and choose Instagram.
2. Complete the Instagram authorization flow and grant the requested messaging access.
3. Add your business information and response rules to an agent, then send a test message to the connected account.
4. Review the draft in Approval mode. Edit it when needed and send it from the inbox.

A practical customer reply

A customer asks how to care for a product shown in a post. Put the correct care instructions in your agent's business context. Comrat can draft an answer based on those instructions, while you check that it matches the actual product before sending.

New workspaces use Approval mode: review the draft, edit it if necessary and send it yourself. Optional Auto mode lets Comrat send replies automatically and applies to the whole workspace.

Know the limits

This connection is for customer messaging on professional accounts. It is not a promise of comment-to-DM campaigns, follower growth, post scheduling or automatic inventory lookup. Keep product availability and order changes under human review.

Try it with your business instructions.

Start with a real customer question and accurate business details. Review the result before enabling automatic replies.