Data Deletion Instructions

If you are a business, you can cut Comrat off from a connected account yourself, right away:

1. Sign in at comrat.app.
2. Open Settings, then the Channels section.
3. Find the channel and choose Disconnect.

Disconnecting deletes the access token Comrat holds for that channel, so the app can no longer read or send messages for it. For Telegram and Messenger we also tell the platform to stop delivering updates. Conversations already in your inbox stay there until you delete them or close your account.

You can also revoke Comrat's access from the platform side: in Facebook or Instagram under Settings, Apps and websites, or by issuing a new token to your Telegram bot.

To remove everything, email enishimself@gmail.com from the address you use to sign in, with the subject "Delete my account". We will confirm the request with you and then delete:

• every conversation and message in your inbox;
• the contacts and customer profiles built from those messages;
• every access token for every connected channel;
• your agents, their instructions and your workspace settings;
• your workspace and the sign-in account attached to it.

Deletion is completed within 30 days of your request and cannot be undone. Where the law requires us to keep a record for longer, for example an invoice, we keep only that record and only for as long as required.

Comrat processes your messages on behalf of the business you wrote to. You can ask that business to delete your conversation, or email us at enishimself@gmail.com with the platform you used and the account name or handle you wrote from, and we will remove your messages and profile within 30 days. We may need to check with the business before we do.

Anything else about deletion: enishimself@gmail.com. We reply within 30 days.